Our Customer Care Commitment


Welcome to DMA Central. If you have questions, comments and suggestions, please feel free to let us know so we can serve you better. We rely on our clients’ feedback to improve our customer care and adjust to your needs and business demands. Please refer to this charter if you wish to provide feedback. We’ll be glad to hear from you.

DMA Central is committed to communicating with you in a pleasant and professional atmosphere by being:

  • Courteous;
  • Sensitive to your needs;
  • Fair and professional;
  • Efficient and providing you with valuable and timely information in the most accurate and concise manner possible;
  • Professionally competent;
  • Pro-active and finding solutions to your problems ASAP; and
  • Keen on every feedback we receive from you to provide you with better service.

We provide you with the most dedicated Account Management Team comprising of:

  • An Account Manager
  • Researchers
  • Team Leaders
  • Trainers
  • Quality Analysts

You will always be informed of your business progress because you will be constantly provided with consistent feedback via correspondence, complete reports with all the needed data, prompt meetings with the agenda clearly laid out, and an honest tracking of your campaign results.